Refund policy
Last updated: September 5, 2026
At OrderlySpace, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return under the terms below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unused and unworn
- Have its original tags, if applicable
- Be in its original packaging
- Include proof of purchase or order information
How to Start a Return
To request a return, please contact us at: support@orderlyspace.shop
Please include your order number and the reason for your return.
Do not send an item back before your return request has been approved. Items returned without prior approval may not be accepted.
Approved returns should be sent to the return address provided by our customer service team.
Free Return Shipping
If your return is approved and eligible, OrderlySpace will provide a return shipping label at no cost to you. Please wait for our return instructions and shipping label before sending the item back.
Important: Return shipping is free only for returns approved by OrderlySpace under our Return & Refund Policy. Unauthorized returns or returns sent without approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@orderlyspace.shop
with your order number and photos of the issue.
We will review the issue and work with you to find an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Items marked as final sale
- Products that have been used, damaged, or altered after delivery
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product or variation, you may return your eligible item under this policy and place a new order after your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 14 business days.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
If you have not received your refund after the applicable processing period, please contact us at: support@orderlyspace.shop
Order Cancellation
You may request to cancel your order before the order has been fulfilled or shipped.
Please contact us as soon as possible with your order number. Once an order has been fulfilled or shipped, it can no longer be canceled. However, you may be eligible to return the order under this Return & Refund Policy.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Shop Name: OrderlySpace
Business Email: support@orderlyspace.shop
Business Phone: +1 (415) 887-2657
Live Chat: Available on our website
Business Hours: Mon -Fri , 9am - 6pm (PT)
Business Address: 1611 Noriega St, San Francisco CA 94122, United States